Decoflame Extended Care Program

The Decoflame Extended Care Program is a premium warranty extension designed to provide long-term confidence, priority support, and enhanced service for Decoflame Net Zero Fireplace owners.

Available exclusively through authorised Decoflame resellers, the program offers three tiers of protection:

Silver Care – Extends warranty to 5 years (parts only)

Coverage

•           Extends standard warranty to a total 5 years

•           Replacement parts only (excludes labour)

•           Phone & email technical support

•           Annual virtual safety check (burner, electronics, fuel compliance)

•           Discounted labour rates for out-of-warranty service

Platinum Care – Extends warranty to 7 years (parts & labour)

Coverage

•           Extends standard warranty to a total 7 years

•           Replacement parts + labour

•           Priority service booking

•           Annual safety check (virtual standard, on-site where required*)

•           Software / firmware support (where applicable)

•           Loan unit priority (subject to availability)

Gold Care – 7 Year Premium Care with priority support and annual safety checks

Coverage

·       Extends standard warranty to a total 7 years

·       Replacement parts + labour (fully inclusive)

·       Priority customer support (front-of-queue)

·       Free annual safety check Virtual or on-site depending on product & location

·       Preventative maintenance review

·       White-glove escalation handling

·       Preferential scheduling during peak periods

The program reinforces Decoflame’s commitment to quality, safety, and European-engineered excellence while offering customers peace of mind well beyond the standard warranty period.

All Extended Care plans must be registered and approved by Ignition Works Pty Ltd T/As Decoflame.